Frequently Asked Questions

DOES THE PAD NEED TO BE UNPLUGGED AFTER USE?
Once you plug the pad in (let it cycle for 20-30 minutes before using) It is not necessary to ever unplug the pad. The internal heating elements regulate the pad's temperature to keep it within safe temperature ranges. If you do find it necessary to unplug the pad, then it must be recalibrated again before each use.


WHY DOES THE PAD HAVE TO BE CYCLED BEFORE EACH INITIAL USE?
The internal thermostat controls require a preheating cycle. During this cycle, the pad temperature will exceed normal operating temperatures. However, as the controls stabilize, the pad will begin working within pre-set operating parameters. Cycle approximately 30 minutes each time the pad is put into use.


WHY DOES THE PAD FEEL COLD TO THE TOUCH?
The pads surface temperature will average 94 degrees (without the animal or any covering on it) which is cooler than the human body temperature of 98.6, therefore the pad feels cold to the touch. However while the animal lies on the pad, the heat is absorbed instead of being lost through the air and allows the pad to work within its proper settings.


WHY DOES THE LIGHT GO ON AND OFF?
The light is indication that the internal thermostats of the pad are cycling properly. When the light is on, it's indicating that the pad is heating. When the pad reaches pre-set temperatures, the thermostats switch off and the light goes out. As the pad cools, the thermostats automatically restart, turning the light back on. This cycle will continue until unit is unplugged. If you have a pad with two lights, the green light indicates power and the yellow light indicates cycling.


WHAT KIND OF CLEANER CAN I USE?
Most all cleaners/disinfectants are acceptable, check labels for precautions. Do not use solvents (acetone, thinners, etc.)