Thermal Pad and Incubators Terms and Conditions
RICA Surgical Products, Inc.

Thermal Controlled Products Warranty
Each Patented Thermal Controlled Product is covered by RICA�s exclusive 3-year conditional warranty. RICA will warrant all units to be free of material and workmanship defects for a period of 1-year. First year warranty is 100% repair or replacement of any unit that fails. RICA will prorate the remaining warranty for each Thermal Controlled Product based on the number of months since the purchase date allowing for the unit to be repaired or replaced after RICA�s evaluation of the unit. RICA will not cover damaged Thermal Controlled Products due to abuse, physical damage or from carrying the units by the cord. Contact RICA Surgical Products for further information about this exclusive 3-year warranty.



All RICA Surgical Products, Inc. products are carefully inspected and manufactured with the highest quality control.

All products must be stored, handled and used according to generally accepted industry methods. We warrant the products to comply with our specifications. EXCEPT FOR THE FOREGOING, THERE IS NO WARRANTY, REPRESENTATION, OR CONDITION OF ANY KIND EXPRESSED OR IMPLIED CONCERNING THE PRODUCTS AND NONE SHALL BE IMPLIED BY LAW.

All prices are subject to change without notice. Although we endeavor to advise the customer of fluctuations in prices, the prices in effect at the time an order is shipped will apply. The suggested veterinary price is the recommended price for each product when the products are sold to licensed veterinarians.

Orders can be placed by contacting our Customer Service Center toll free at 1-800-889-3218 (7:30 a.m. � 4:00 p.m. CST). You may also fax your orders 24 hours a day, seven days a week to RICA Surgical Products, Inc. at 1-847-671-5690.

All orders accepted by RICA Surgical Products, Inc. may be subject to delays, failure to deliver or cancellation occasioned by any cause or causes beyond the control of RICA Surgical Products, Inc. including, but not limited to, strikes, fires, damage to or destruction of plants, laboratories or production facilities, war, riots, embargoes, labor, containers packaging or transportation facilities, or governmental, or regulatory action.

All orders are subject to our ability to supply; to payment of applicable local, state or federal taxes by the customer; and to RICA Surgical Products, Inc. acceptance.

Net 30 days from date of invoice. An interest charge of 1�% per month or the maximum amount permitted by law, whichever is lower, may be assessed on past due invoices.

All credit memoranda and payments received without specific instructions will be credited to your account, but will not be applied to specific invoices until your instructions are received (unless the payment balances your account).

RICA Surgical Products, Inc. accepts Mastercard and VISA credit card payments. Please provide the credit card information and authorization to our Customer Service Center personnel at 1-800-889-3218 when placing your order.

If paying by check, please make checks payable to: RICA Surgical Products, Inc.

Payment by check should be mailed to: RICA Surgical Products, Inc.
Attn: Accounts Receivable
9207 Ivanhoe Street
Schiller Park, IL 60176

Orders are shipped the best way with transportation charges added to the invoiced amount. The transportation charges are the actual cost from the freight carrier for the shipment. If you would like to specify a carrier, please contact our Order Processing Center, otherwise RICA will select the most cost-effective carrier to deliver your order.

Freight collect shipments become the property of the customer when delivered to the carrier; prepaid shipments become the property of the customer when delivered to the customer.

Special Handling
When special or expedited handling is requested, the cost of the special services will be added to the invoice.

Shortage, Damage or Loss in Shipment:
RICA Surgical Products, Inc. will credit you for the invoice price of any of our products which are lost or damaged in transit from us to you, if all visible damage and all apparent shortages are noted on the carrier�s delivery documents and if you notify us within 10 days after receipt of the shipment and cooperate with us in connection with our claim against the carrier.

RICA Surgical Products, Inc. will also credit you for the invoice price of any shipments which are lost in transit from us to you, provided that (a) you notify us in writing of the loss within 30 days after receipt of our invoice or statement covering the shipment lost and (b) we are unable to provide you with proof of delivery. Credits or return requests from shortage, damage, loss or misshipment must be approved by RICA Surgical Products, Inc.

Except as otherwise provided in the two paragraphs above, RICA Surgical Products, Inc. will not be responsible for any damages to or losses of product.

Return Goods Policy:
RICA Surgical Products, Inc. strives to provide the highest quality surgical products. Our primary objective is simple�we want to consistently exceed your expectations. To accomplish this, RICA will make it easy and convenient to purchase products. RICA will only ship products that meet our high standards of quality and will back our commitment to you and your veterinary customers long after the sale is made. RICA Surgical Products, Inc. return goods policy is as follows:

RICA Surgical Products, Inc. will accept returns of purchased products up to 30 days after purchase, under the following conditions:

1) All returns must be approved in advance by RICA Surgical Products, Inc. Contact the Schiller Park office at 1-800-889-3218.

2) The product(s) being returned must have been originally purchased from RICA Surgical Products, Inc. by the customer who is returning it.

3) Returns made to RICA Surgical Products, Inc. without prior approval will become the property of RICA Surgical Products, Inc. and we reserve the right to dispose of it with no credit issued.

4) Product provided at �no charge� or �free goods� or �samples,� etc. are non-returnable for replacement.

5) Only unopened selling units in original condition may be returned for replacement.

6) RICA Surgical Products will replace the returned products with like replacement product, unless a different product is requested. If no replacement product is requested, RICA will issue credit for the original purchase price less a 20% restocking fee. Discontinued products may not be returned for replacement with another product or for credit.

7) All freight charges are the responsibility of the customer.

8) Approved return goods should be shipped freight prepaid to: Return Goods Center
RICA Surgical Products, Inc.
9207 Ivanhoe Street
Schiller Park, IL 60176